JM Garis

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Customer Service

  • Terms & Conditions
  • Ordering From Us
  • Payment, Pricing & Promotions
  • Cacellations, Returns & Replacements
  • Shipping & Delivery
  • Privacy & Security

  Welcome to the website terms and conditions for  use. These terms and  conditions apply to the use of this website at By accessing  this website and/or placing an order,  you agree to be bound by these terms and  conditions. Using this website  indicates that you accept these terms  regardless of whether or not you choose  to register with us or order  from us, if you do not accept these terms, do not  use this website. The  website is operated by:  Elegant Pens & Gifts Ltd, a  company registered in England  and Wales,  whose registered  office is at 37 Garrick Ave,   London,   United Kingdom,  NW11 9AR.  Our company registration number is 6917506. Our  VAT registration number is 911 7625 34 Our  contact details are: Trading  address: Unit 17 Grosvenor Way, London,E5 9ND. UK. General  email:


We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

Ordering From Us

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. Upon dispatch the purchase contract will be made and you will be charged, unless we have notified you that we do not accept your order or you have cancelled your order. We may refuse to accept an order:
-           Where goods are not available;
-           Where we cannot obtain authorization for your payment;
-           If there has been a pricing or product description error; or
-           If you do not meet any eligibility criteria set out in our terms and conditions.

Payment, Pricing & Promotions

We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price on the invoice.
Where we charge separately for packing, carriage and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.


Cancellation and Returns Policy

If you wish to cancel an order please notify us by email to before we have dispatched the goods to you. Where goods have already been dispatched, you may return the goods to us for any reason at any time within 7 days providing the item has not been used, is in perfect condition and is in its original packaging. Upon receipt of the goods we shall refund you or exchange the goods less the dispatch cost. The costs of returning goods to us shall be borne by you. In the unlikely event that you receive a faulty product you may return it for a full refund, exchange or a credit.   Any Items returned must be sent with recorded delivery. You must notify us before sending back any goods.


Shipping & Delivery

Pens in stock ordered by 12.00 noon Monday to Friday will be dispatched the same day. Pens ordered Saturday, Sunday and Bank Holiday will be dispatched next working day. Pens not in stock will usually be dispatched within five working days. In the unlikely event where this is not possible we will advise you of this at the earliest opportunity and inform you of the expected delivery date. Postage & Packaging in the UK will be charged separately at £4.95 per delivery.  Postage & Packaging outside the UK will be charged separately at £8.50 per delivery The provisions of this clause do not affect your statutory rights.


You are permitted to print and download extracts from this Website for your own use on the following basis:
No documents or related graphics on this Website are modified in any way;
No graphics on this Website are used separately from accompanying text; and
Any of our copyright and trade mark notices and this permission notice appear in all copies. 
Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website. 
Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. 
Any rights not expressly granted in these terms are reserved. 

Service Access

While we endeavor to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control. 


While we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website. 


We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. 
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. 
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.


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