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Cancellation and Returns Policy

If you wish to cancel an order please notify us by email to sales@elegantpens.co.uk before we have dispatched the goods to you. Where goods have already been dispatched, you may return the goods to us for any reason at any time within 7 days providing the item has not been used, is in perfect condition and is in its original packaging. Upon receipt of the goods we shall refund you or exchange the goods less the dispatch cost. The costs of returning goods to us shall be borne by you. In the unlikely event that you receive a faulty product you may return it for a full refund, exchange or a credit.  Any Items returned must be sent with recorded delivery. You must notify us before sending back any goods.

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